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webchat

Web Chat Platform

Transform your website into a dynamic engagement hub with our customizable web chat solution. Provide instant support and capture valuable leads directly where your customers are browsing, with a seamless chat experience that reflects your brand identity and integrates with your existing workflow.

Whether you need 24/7 automated support through intelligent chatbots or personalized service from live agents, our web chat platform enables real-time conversations that drive conversions, improve customer satisfaction, and streamline your support operations.

Key Features

Customizable Interface

Fully brand your chat widget with custom colors, logos, and styling to match your website design perfectly.

Live Agent Support

Connect website visitors directly to your support team with real-time agent availability indicators and queue management.

Chatbot Integration

Deploy AI-powered chatbots to handle common inquiries, qualify leads, and provide 24/7 automated assistance.

File Sharing

Enable secure document and media sharing between customers and agents to streamline problem resolution.

Channel Escalation

Seamlessly transition conversations from chat to voice or video calls with a single click when issues require deeper engagement.

Lead Capture

Collect valuable visitor information through pre-chat forms and integrate directly with your CRM for effective lead management.

Conversation History

Maintain complete chat transcripts and browsing context to provide personalized service across multiple sessions.

Analytics Dashboard

Gain insights into chat volume, response times, customer satisfaction, and conversion rates through comprehensive reporting.