Transform your customer interactions into valuable business intelligence with Ahoi's enterprise-grade call recording and analytics platform. Our comprehensive solution captures, stores, and analyzes conversations with advanced security and compliance features designed for organizations with strict regulatory requirements.
From quality assurance to compliance documentation, our call recording system provides a secure foundation for improving agent performance, resolving disputes, and extracting actionable insights from every customer conversation.
Automatic redaction of sensitive payment information ensures transactions remain secure and compliant with industry standards.
Configurable consent workflows with automated announcements and acknowledgment options to maintain legal compliance.
AI-powered emotional intelligence that identifies customer satisfaction levels and potential escalation situations in real-time.
Automatically flag calls containing specific phrases, competitive mentions, or compliance terminology for further review.
Comprehensive scoring templates and evaluation tools to assess agent performance and ensure consistent customer experiences.
Encrypted, redundant storage with configurable retention policies and role-based access controls for your recording archive.
Quickly locate specific recordings using metadata filters, transcription search, or custom tags for efficient retrieval.
Comprehensive dashboards and reports provide insights into call patterns, agent metrics, and conversation outcomes.
